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AI agents & RAG systems
Custom LLM agents reading inboxes, classifying tickets, drafting responses, routing exceptions. RAG pipelines on your internal docs, so every answer comes with its source.
Working software, not slideware. We aim to have a first version running in your operations in about two weeks, on a fixed fee.
There's a market right now full of consultancies selling "AI strategy" to companies who really just need an inbox triage agent and a half-decent internal tool. We're the firm for the second group.
Our Digital practice exists because the Australian SMB middle market needs proper software work at sensible prices. Most weeks we're building one of three things: an LLM-backed agent that handles a high-volume manual workflow (inbox, supplier reconciliation, quoting), an internal portal that replaces three or four SaaS subscriptions, or a website that the client can actually edit themselves without ringing us.
We don't do enterprise transformation programs. We don't do "AI readiness assessments." We don't sell you a roadmap and walk away. The output is software that runs in your business on a date we wrote down in advance.
Every Digital engagement falls into one of these five lanes, or some combination. If your need doesn't fit any of them, that's a signal we may not be the right firm and we'll say so on the call.
Custom LLM agents reading inboxes, classifying tickets, drafting responses, routing exceptions. RAG pipelines on your internal docs, so every answer comes with its source.
The boring middle layer: Xero ↔ CRM ↔ project tool ↔ payroll. We script the integrations that vendors won't, replace Zapier flows that have grown unwieldy, and remove the manual steps that nobody owns.
A single internal app for a team currently rotating between four tabs and a paper folder. Built on Next.js or Rails depending on the team that'll maintain it — often replacing several overlapping SaaS subscriptions with one.
Marketing sites, lead funnels, Shopify and headless commerce. Built on stacks your future hires will recognise. We won't ship custom CMS work to a client who needs WordPress.
AWS and Azure infra, data warehouse standup (BigQuery, Snowflake), backups that actually restore, and ongoing managed support if you don't want to hire an in-house team. Australian data residency by default.
The engagement timeline is shared with every Valeron practice, but the Digital practice runs on a stricter cadence because software has more failure modes than a clean trial balance.
We look at the system you're integrating with, write the actual sprint plan, and sign a fixed-fee SOW. No "discovery" billing.
Working software in a staging environment by 4pm AEST. You see it, you push back on it, we ship to production by the following Tuesday unless something material needs rework.
Each sprint ends with a deployed change. No "we'll ship next quarter" deferrals. If a sprint produces no shippable change, the partner explains why on a 15-minute call, in person.
Single AI / software project: a fixed fee scoped to the work, quoted on the one-page proposal. Invoiced 50/50 at signing and delivery.
Ongoing Digital retainer: a flat monthly fee for continuous delivery plus a partner's oversight, sized to the scope you set on the discovery call.
Large enterprise transformation programs and enterprise SAP migrations aren't us. We'll refer you and stay friends.
A Valeron technology partner will be on the call. Forty-five minutes. One-page proposal by Friday if it's a fit.